Refunds, Return & Exchange Policy

Returns, Exchanges & Alterations Policy

All our garments are made to order.  Please refer to our size chart or contact our customer care team at +91 9871702646 for assistance in selecting the right size.

Once your order is confirmed, we do not offer refunds or returns.

Exchanges

Exchanges will be accepted only if the requested size or style is available. In the event that the required size or style is unavailable, the exchange request cannot be processed.

To initiate an exchange, the customer must arrange for the garment to be shipped back to us at their own cost. The customer is solely responsible for the return shipment until it is successfully delivered to our facility. We recommend using a reliable courier service with tracking and insurance, where available.

All courier charges related to the exchange process, including shipping the garment to us and shipping the exchanged garment back to the customer, shall be borne by the customer.

Alterations

We are happy to assist with alterations, subject to an alteration fee of Rs. 1,500/- per garment.

For alteration requests, the customer must arrange and bear the cost of shipping the garment to us. The customer remains responsible for the shipment until it is delivered to our facility. We recommend using a reliable courier service with tracking and insurance, where available.

All courier charges associated with the alteration process, including shipping the garment to us and shipping it back to the customer after alteration, shall be borne by the customer.

Quality Concerns

Any quality-related concern must be reported within 24 hours of receiving the order. To support the claim, a continuous, unedited unboxing video is mandatory. The video must clearly capture the sealed package before opening, with the shipping label/tracking details on the package clearly visible, and continue without any cuts until the product is fully unboxed and displayed.

Claims submitted without a valid unboxing video meeting the above requirements will not be eligible for exchange, replacement, return, refund, or store credit.

Upon receipt of the required evidence and subject to our quality assessment and verification process, we may, at our sole discretion, offer a replacement or store credit if the claim is found to be genuine.

Please note that all products undergo multiple levels of quality checks prior to dispatch to ensure they meet our quality standards.

Products purchased during a sale, promotion, or at a discounted price are not eligible for exchange, return, refund, or alteration.